Terms of service

Terms of Service

Last updated: 01/02/2026

Welcome to Luminen. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country.

Luminen reserves the right to refuse service to anyone for any reason at any time.

You may not use our products or services for any illegal or unauthorized purpose.

2. Products & Availability

All products displayed on Luminen are subject to availability.

We reserve the right to modify or discontinue any product without prior notice.

Product images and colors are displayed as accurately as possible; however, actual colors may vary depending on screen settings.

3. Pricing & Payments

All prices are listed in Indian Rupees (₹) unless stated otherwise.

Prices are subject to change without prior notice.

Luminen reserves the right to cancel orders if incorrect pricing or product details appear due to technical errors.

Payments must be completed through our secure payment gateways.

4. Orders & Cancellations

Once an order is placed and confirmed, it cannot be canceled after processing.

Luminen reserves the right to cancel any order due to stock unavailability, payment failure, or suspected fraudulent activity.

If an order is canceled by Luminen, a full refund will be issued.

5. Shipping & Delivery

Delivery timelines are estimates and may vary based on location and courier partner performance.

Luminen is not responsible for delays caused by third-party logistics providers.

Shipping charges, if applicable, will be clearly shown at checkout.

6. Returns, Exchanges & Refunds

Returns or exchanges are accepted only in cases of damaged, defective, or incorrect products.

Requests must be raised within [48 hours] of receiving the order.

Items must be unused, unwashed, and returned in their original packaging.

Approved refunds will be processed to the original payment method within [15 working days].

7. Intellectual Property

All content on this website, including logos, designs, graphics, images, and text, is the exclusive property of Luminen.

Unauthorized reproduction or use of any content is strictly prohibited.

8. User Conduct

You agree not to:

Violate any applicable laws or regulations.

Upload or distribute malicious software, viruses, or harmful code.

Engage in misleading, abusive, or fraudulent activities.

9. Limitation of Liability

Luminen shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

All products are used at the customer’s own discretion and risk.

10. Third-Party Services

Our website may contain links to third-party websites or services.

Luminen is not responsible for the content, policies, or practices of any third-party platforms.

11. Changes to Terms of Service

Luminen reserves the right to update or modify these Terms of Service at any time.

Changes will be effective immediately upon posting on the website.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

13. Contact Information

For questions or concerns regarding these Terms of Service, please contact us at:

Brand Name: Luminen
Email: support@luminen.in